This Privacy Policy explains how CPD Blackbook Advisors Inc. (“ContentPad,” “CPD Blackbook,” “we,” “us”) collects, uses, shares and protects personal information when you use contentpad.io, app.contentpad.io and our other ContentPad sites, apps, tools, public pages and services, including ContentPad Talent, the ContentPad Arcade, Content Parties & Deals (the magazine) and our creative and advertising services (together, the “Service”).
The short version. We use your information to run ContentPad for you. We do not sell it. AI providers process what you ask them to generate. Our marketing pages use one advertising-measurement pixel, which you can switch off below, and which we turn off automatically when your browser sends a Global Privacy Control signal. You can ask us to access, correct, export or delete your data at any time. Calls on a ContentPad phone line can be recorded (a notice plays first), transcribed and summarized by AI for the member who made or took the call and their team; section 4 explains how.
Account and profile — name, email, phone, password (stored only as a secure hash by our authentication provider), company, role, bio, photo, social handles, and anything you add to your public profile or directory listing.
Membership applications and requests — what you tell us when you apply for membership, join the waitlist, request access, request a call, book time, or contact us.
Your content — files and media you upload or store in your Vault, prompts and instructions, generated images, video, audio, music and 3D models, scripts, storyboards, documents, notes, chats and comments, projects, proposals, contracts, invoices and reports.
Voice and likeness — if you use Voice Lab or character tools, the voice recordings and images you provide, and the record of consent you give when you clone a voice. See section 3.
Business records you keep with us — contacts, leads, pipeline and deal details, client and talent information, events and guest lists, call lists, and other records you enter into ContentPad tools.
Calls and voicemail — if you use ContentPad Phone: call details (numbers, time, length, line, outcome, routing and transfers), and, when they are turned on, call recordings, voicemails, transcripts, live-coaching transcripts and AI call notes. Your cell number if you ask us to ring it. See section 4.
Coaching profiles — decks, PDFs, website addresses and notes you upload so the call coach knows what you sell, and the profile built from them.
Payments — plan, credit purchases and billing history. Card details go straight to our payment processor, Stripe; we never see or store full card numbers.
Referral and payout details — who referred you, who you refer, and commission records.
Information collected automatically
Log and device data — IP address, browser and device type, pages and features used, and timestamps, used to run and secure the Service.
Site analytics — our own page-view counter stores no cookies and keeps no raw IP addresses; it counts visits with a daily-rotating hash so it cannot follow you from day to day.
Advertising measurement — on our public marketing pages only, a pixel from our TV-advertising partner, MNTN, measures whether our ads led to visits or sign-ups. See section 9 to switch it off.
Cookies and local storage — to keep you signed in across ContentPad sites and remember preferences such as theme and menu layout.
Information from others
Platforms you connect (see section 6), teammates who invite you to a project or workspace, members who refer you, and people who share files or projects with you.
Public information used by tools you run, such as public social profile statistics, census and housing data, news feeds, and the public website pages you ask the coach to read.
People who call or are called on a member’s ContentPad line: what they say on a recorded or coached call, and what they leave in a voicemail.
2. How We Use Information
To provide, run, maintain and improve the Service and the features you choose to use.
To review membership applications and decide who is invited in.
To create what you ask for, including AI generation, publishing, scheduling, sharing and collaboration.
To connect, route, log and, when turned on, record and transcribe calls; to coach reps during calls; and to write call notes, follow-ups and campaign ideas from them.
To authenticate you, keep accounts secure, and detect and prevent fraud, abuse and violations of our Terms.
To process payments, credits, subscriptions, storage allowances, invoices and referral commissions.
To send service messages (receipts, security notices, booking and project notifications) and, where allowed, updates and newsletters you can unsubscribe from at any time.
To deliver our creative, advertising and talent services when you hire us.
To measure and improve our own marketing.
To comply with law and enforce our agreements.
We do not sell personal information, and we do not use your private content or outputs to train our own AI models.
3. AI Generation, Voice and Likeness
When you generate something, the prompt and any reference files you include are sent to the AI provider that runs the model you chose (for example Anthropic for Claude, Runware and fal for image, video and 3D models, and ElevenLabs for voice). They process it to return your result under their own terms.
Results are saved to your Vault so you can find and reuse them. We keep a record of each generation (model, cost and status) for billing, support and abuse prevention.
Voice cloning requires the consent of the person whose voice it is. A voice profile may be treated as biometric data under some state laws. We create one only after you confirm that consent, use it only to generate speech you request, never sell it, and keep the samples, the profile and your consent record with your account. When you delete the voice or close your account, we delete the samples and profile, generally within 30 days.
Images of real people should only be uploaded or used with their permission. We may review content flagged for abuse.
AI on calls. Live coaching sends the running call transcript to Anthropic (Claude) to suggest what to say next. Call notes send the transcript of a recorded or coached call to Anthropic to write a summary, next steps, contact details the caller gave, and services that fit. Recordings and voicemails are turned into text by ElevenLabs. Contact details from a call are added to a contact’s file only when the member approves them.
Coaching profiles. When you build one, the deck or PDF you upload and the public pages of the website you name are sent to Anthropic to write the profile. You review it before it is saved.
The ContentPad connector for Claude lets Claude act in your account when you ask it to, within the same permissions you have.
AI providers process this content only to return a result to you, under their own terms. We do not use it to train our own models.
4. Phone, Call Recording and Transcription
ContentPad Phone gives members and their teams business phone lines that work in the browser and can ring a cell phone. Our telephone carrier is Telnyx. This section applies to members and their reps, and to anyone who calls or is called on a ContentPad line.
Every call is logged. We record the call details — the numbers, date and time, length, which line, whether it was answered, missed, transferred or sent to voicemail, the menu option or extension chosen, and the outcome the rep picks — on the contact’s file in the member’s account.
Recording is off unless a rep turns it on for a call. When they do, everyone on the call hears “This call is being recorded” before recording starts. Recordings are stored privately and are never public; they can be played only by people with access to the call.
Voicemail. If nobody answers, callers may be offered voicemail. A message you leave is recorded, transcribed and given to the member or team it was for.
Live coaching. A rep can turn on the coach during a call. The call audio is then transcribed as it happens by Telnyx, and the text is used by Claude to suggest what the rep should say. That transcript is saved with the call. Members using ContentPad are required by our Terms to tell the people they call when the law requires it.
Call notes. After a recorded or coached call, Claude writes notes from the transcript: a summary, the client’s needs and objections, next steps, a suggested follow-up date and the services that fit. The rep decides what, if anything, is copied to the contact’s file or the Pipeline.
Who can see it. The rep who made or took the call, and the owners and admins of the team workspace the line belongs to. Not other members, and not the public.
Do not call. Any number can be added to a do-not-call list from the dialer, and calls to it are then refused. To stop calls from a ContentPad member, tell the caller, or email us with the number and we will add it.
Text messages. ContentPad lines do not send text messages today. If we add texting, we will update this policy first.
Not sold, not for advertising. We do not sell call recordings, transcripts or call details, use them for advertising, or use them to train AI models.
If you called or were called on a ContentPad line and want a recording, voicemail or transcript of you deleted, email support@contentpad.io with the number and the date. We will work with the member whose line it was, and delete it unless the law requires us or them to keep it.
5. Teams, Reps and Agents: What Your Workspace Can See
Many members use ContentPad as part of a team — as a sales rep, agent, contractor or employee working inside someone else’s workspace. If that is you:
Your team’s owners and admins can see your work for the team: calls you place or take on team lines, their recordings, transcripts, live-coaching transcripts and call notes; your call statistics; deals and Pipeline activity; call lists you claim and the outcomes you log; and contacts, projects and files you share with the workspace.
Team lines are business lines. Calls on them may be recorded, coached, transcribed and reviewed by your team as described in section 4. Use your own phone for personal calls.
Team records belong to the workspace. When you leave a team or are removed, your access to its lines, call history, shared contacts and projects ends, and those records stay with the workspace. Your own account, profile and private Vault stay yours.
Coaching profiles made by a team owner or admin are shared with everyone on the team; profiles you make for yourself are visible only to you.
The workspace owner decides how team records are used and kept. Questions about them go to your team owner first; we will help if you cannot reach them.
6. Connected Accounts & Platform Data
ContentPad can connect to third-party platforms so you can publish and schedule from one place. Every connection is optional, is made by you through that platform’s own authorisation screen, and can be disconnected at any time from Integrations inside ContentPad. We never ask for, store, or see your password for any connected platform — only a revocable access token issued by the platform itself.
Across every platform below, the same rules apply: we do not sell platform data, we do not use it for advertising or profiling, and we do not share it with third parties except to perform the action you asked for or where required by law. Tokens and platform data are stored encrypted at rest and are used only to operate features you actively use.
Google
If you choose to connect your Google account, ContentPad requests only the access needed to power features you explicitly use. We request the following Google API scopes:
Google Calendar (calendar.events) — to create, view, and manage calendar events you schedule through ContentPad (for example, content and posting schedules).
Google Drive (drive.file) — to create and manage only the specific files you create with or open through ContentPad. This scope does not grant access to your other Drive files.
Basic profile and email (userinfo.email, userinfo.profile) — to identify your connected account and display your name and email.
Connecting Google is entirely optional. You can use ContentPad without it, and you can disconnect at any time.
Limited Use disclosure. ContentPad’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we do not use Google user data for advertising, we do not sell it, we do not transfer it except to provide or improve the specific features you request or as required by law, and we do not allow humans to read it except with your consent, for security, to comply with law, or where the data is aggregated/anonymized. We do not use Google user data to develop, improve or train generalized AI or machine-learning models.
Instagram (Meta)
If you connect an Instagram Professional (Business or Creator) account, we request:
instagram_business_basic — to identify the connected account and show you its username and account type, so you know which account you are publishing to.
instagram_business_content_publish — to publish the posts you create in ContentPad to that account, at the time you choose.
We receive and store your Instagram account ID, username, account type and an access token. We store the media and caption of posts you create so they can be scheduled, published and shown in your content calendar. We do not read your Instagram messages or comments, we do not request those permissions, and we do not access your followers, insights or any content we did not publish on your behalf.
Disconnecting Instagram in ContentPad deletes the stored token promptly and stops all publishing to that account. You can also revoke ContentPad from Instagram at Settings › Apps and websites. Posts already published to Instagram remain on Instagram and are managed there.
TikTok
If you connect a TikTok account, we request:
user.info.basic — to identify the connected account and display its name in your integrations list.
video.publish — to upload and publish the videos you create in ContentPad to that account.
We receive and store a TikTok account identifier, display name, and access and refresh tokens. We store the video and caption of posts you create so they can be scheduled and published. We do not read your TikTok inbox, comments, followers or analytics. Disconnecting TikTok in ContentPad deletes the stored tokens promptly; you can also revoke access from TikTok at Settings › Security & permissions › Manage app permissions.
LinkedIn
If you connect a LinkedIn account, we request:
openid and profile — to identify the connected account and display your name.
w_member_social — to publish posts you create in ContentPad to your own personal LinkedIn feed, at the time you choose.
We receive and store your LinkedIn member identifier, name and an access token. We do not read your LinkedIn connections, messages, feed or company pages, and we cannot post as any organisation — only as you, and only the posts you create. LinkedIn access tokens expire after roughly sixty days and cannot be renewed silently, so you will be asked to reconnect periodically. Disconnecting in ContentPad deletes the stored token promptly.
Other connections you can choose
Stripe Connect — if you take payments from your own clients through ContentPad, you connect your own Stripe account. Stripe collects the identity and bank details it requires directly; we receive your connected-account ID and payment status, never your bank or card numbers.
Notion, Eventbrite, Kick and Telegram — if you connect them, we store the access token they issue and use it only for the action you turn on (for example, syncing a project to Notion, reading the attendee list of your own Eventbrite event, showing your Kick channel, or sending you bot notifications). Disconnecting deletes the token.
The ContentPad connector for Claude — if you add ContentPad to your own Claude account, Claude acts in your ContentPad account at your request. What you type to Claude is handled by Anthropic under your agreement with them; what Claude creates or reads in ContentPad is handled under this Policy.
YouTube — Talent Suite can show public statistics for a YouTube channel you enter. This uses the YouTube API Services and is subject to the YouTube Terms of Service and the Google Privacy Policy. We read public channel data only.
7. Data Members Collect Through ContentPad
Members use ContentPad to run their own businesses: public lead forms, booking pages, talent enquiry forms, event RSVPs and ticketing, proposals and contract signing. When you submit information to a member through one of those pages, that member decides how it is used and is responsible for it; we process it on their behalf to provide the Service. Contact the member directly about their use of your information. We will help members respond to your requests, and you can contact us if you cannot reach them.
The same applies to call lists and contact lists a member uploads, and to calls a member makes to people on them: the member is responsible for having the right to contact those people and for following calling and marketing laws.
Requests made through ContentPad’s own pages (for example contentpad.io/call, membership applications, or the creative-services form) come to us.
8. How We Share Information
Service providers that run the platform for us, bound to use data only to provide their service: Supabase (database and authentication), Cloudflare (hosting, network and file storage), Stripe (payments and payouts), Resend (email delivery), Telnyx (phone calls, call recording and live transcription), and our AI providers, including Anthropic, ElevenLabs, Runware and fal (section 3).
Platforms you connect — Google, Instagram (Meta), TikTok, LinkedIn, Notion, Eventbrite, Kick, Telegram and others, only to carry out the actions you ask for (section 6).
Your team — owners and admins of a workspace you work in, as described in section 5.
People you choose to share with — teammates, project members, clients, and anyone who opens a share link, public page, proposal, storyboard or showcase you publish. Anything you make public can be seen by anyone with the link.
Other members — your public profile and directory listing, and what you post in community spaces.
Advertising measurement — MNTN receives limited visit and conversion data from our public marketing pages (section 9).
Legal and safety — when required by law or legal process, or to protect the rights, property or safety of our users, the public or us.
Business transfers — in a merger, financing, acquisition or sale of assets, subject to this Policy.
9. Cookies, Analytics and Advertising
What
Where
Why
Sign-in cookies and local storage
ContentPad apps and sites
Keep you signed in and remember your preferences. Required.
ContentPad analytics
Our sites and apps
Counts visits. No cookies, no raw IP addresses stored.
MNTN pixel
Public marketing pages on contentpad.io only. Never inside the app.
Measures whether our TV and online ads led to a visit, booked call or sign-up. Sets MNTN cookies and identifiers; MNTN may also use this data under its own privacy policy.
Using the MNTN pixel may count as “sharing” personal information for cross-context behavioral advertising under some U.S. state laws. You can opt out here, and we treat a Global Privacy Control signal from your browser as an opt-out automatically.
Do Not Sell or Share My Personal Information
Turns off the advertising pixel on contentpad.io for this browser.
10. How Long We Keep Information, and How We Delete It
Account data and content are kept while your account is active. Files you delete from your Vault are scheduled for removal from active storage; deleted items can take up to 30 days to clear from backups.
When you close your account, we delete or anonymize your personal information, generally within 30 days, except what we must keep for legal, tax, accounting, dispute or fraud-prevention reasons (for example payment and invoice records).
Access tokens for connected platforms are deleted promptly when you disconnect.
Calls. Call details, recordings, voicemails, transcripts and call notes stay on the contact’s file in the member’s account while that account or workspace is active. A member or workspace owner can ask us to delete a recording, voicemail or transcript at any time, and we do so within 30 days. When the account or workspace closes, they are deleted with it.
Coaching profiles and the deck uploaded to build one are deleted when the profile is deleted.
Voice profiles are deleted as described in section 3.
Usage records (which AI model ran, its cost and status) are kept for billing, tax and abuse prevention, without the content itself.
Content you shared with others or published may remain in their copies or accounts.
How to delete. Delete files from your Vault and records from the tools you keep them in at any time. Disconnect platforms from Integrations. For anything you cannot delete yourself — a call recording, your whole account, or data a member holds about you — email support@contentpad.io. We confirm when it is done.
11. Security
We use encryption in transit (HTTPS), access controls, row-level security on our database, server-side checks on who can read or change each record, and unguessable addresses for stored media. No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you and authorities as the law requires.
12. Your Rights and Choices
Access, correct, export or delete your information. Much of it you can edit or delete yourself in your profile and Vault; for anything else, email support@contentpad.io.
Disconnect any connected platform at any time from Integrations.
Unsubscribe from newsletters using the link in any marketing email. Service messages such as receipts and security notices will still be sent.
Opt out of advertising measurement with the switch in section 9 or a Global Privacy Control signal.
We will verify requests before acting on them, usually by confirming you control the account email. You may use an authorized agent where the law allows. We will not discriminate against you for exercising your rights. If we deny a request, you can appeal by replying to our decision; we will respond within the time the law requires.
13. Notice for U.S. State Residents
Residents of California and other states with consumer privacy laws have rights to know, access, correct, delete and obtain a copy of their personal information, to opt out of its sale or sharing for targeted advertising, and to limit the use of sensitive personal information.
Categories we collect: identifiers and contact details; account and commercial information (plans, purchases, credits); internet and device activity; content you provide (including audio and images); professional information you enter; and inferences limited to running the Service. Sources and purposes are described in sections 1–5.
Sale and sharing: we do not sell personal information. Our use of the MNTN pixel on marketing pages may be “sharing” of identifiers and internet activity; you can opt out as described above.
Audio and the content of communications: call recordings, voicemails and transcripts, and Voice Lab recordings. Sensitive information: account log-in credentials and voice profiles. We use them only to provide the Service.
We do not knowingly sell or share the personal information of anyone under 16.
14. International Users
ContentPad is operated from the United States, and information is stored and processed in the U.S. and wherever our service providers operate. If you are in the EU, UK or another region with data-transfer rules, we rely on appropriate safeguards such as standard contractual clauses. Our legal bases are performing our contract with you, our legitimate interests in running and securing the Service, your consent where we ask for it, and legal obligations. You may also complain to your local data protection authority.
15. Children
ContentPad accounts are for people 18 and older. Our public pages and the Arcade are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
16. Changes to This Policy
We will post changes here and update the date at the top. If a change is material, we will tell you by email or in the app before it takes effect.
17. Contact Us
CPD Blackbook Advisors Inc. (ContentPad)
2 Park Avenue, Floor 20
New York, NY 10016
United States
Email: support@contentpad.io
Phone: (646) 347-8106