ContentPad

Terms of Service

These Terms of Service (“Terms”) are an agreement between you and CPD Blackbook Advisors Inc. (“ContentPad,” “CPD Blackbook,” “we,” “us”). They govern your use of contentpad.io, app.contentpad.io and our other ContentPad sites, apps, tools and public pages, including ContentPad Talent, the ContentPad Arcade and Content Parties & Deals (together, the “Service”). By creating an account, applying for membership, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for a company, you agree for that company and confirm you can bind it.

1. Eligibility, Membership and Accounts

• You must be at least 18 and able to form a binding contract.
• ContentPad membership is by application or invitation. We may accept or decline any application, and we may offer guest passes or trials for a limited time on the terms shown when you join.
• Give us accurate information and keep it current. Keep your sign-in secure and do not share your account. You are responsible for activity under your account, including activity by teammates you invite.
• Tell us right away at support@contentpad.io if you suspect unauthorized use.

2. The Service

ContentPad is a platform for creating, managing, publishing and selling creative work. It includes AI-assisted generation of images, video, audio, voice, music, 3D and text; storage (the Vault); CRM, pipeline, proposals, contracts and invoicing; project management and team collaboration; events, bookings and talent tools; and integrations you choose to connect. Features change over time. Some are labelled beta or preview and may be incomplete or withdrawn.

3. Plans, Credits, Storage and Payments

• Plans. Paid plans renew automatically each billing period until you cancel. You can cancel online at any time from Plans and Bank in your account. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
• Credits. AI generation and some other features use credits. Plans include a monthly credit allowance, and you can buy more. Estimated credit costs for each model are shown before you generate. Unused included credits carry over only up to any rollover limit your plan sets. Credits have no cash value and cannot be transferred or sold.
• Refunds. Fees and purchased credits are non-refundable except where the law requires, or where a generation fails to return a result (other than a content-safety block), in which case we return the credits used.
• Storage. Each plan includes a Vault storage allowance. If you go over it, new uploads may be blocked until you free space or upgrade. If an account stays unpaid for an extended period, we may delete stored files after notice. Closed accounts are handled as described in our Privacy Policy.
• Changes. We may change prices, plans and credit costs with advance notice; changes apply from your next billing period.
• Billing. Payments are processed by Stripe. You authorize us to charge your payment method for your plan, purchases and applicable taxes. Unpaid or charged-back amounts may lead to suspension.

4. Referral Program

Members may earn commissions on paid subscriptions from people they refer, under the rates and rules shown in the app at the time. Commissions are earned only on fees we actually collect, may be reversed for refunds, chargebacks or fraud, and are paid to your connected payout account. Do not spam, mislead, make claims about earnings or results, or refer yourself. We may change or end the program, and withhold commissions earned through a breach of these Terms.

5. Our Creative, Advertising and Talent Services

When you hire us directly — for example to make a commercial, run a streaming-TV campaign, produce design or video, build a page or game, run an event, or represent you as talent — the proposal, quote, insertion order, statement of work or representation agreement for that engagement governs it, together with these Terms. If they conflict, that engagement’s document controls. Advertising results are not guaranteed, and we do not claim that any single airing caused any particular sale.

6. Running Your Business on ContentPad

• Your clients and contacts. You are responsible for the people whose information you put into ContentPad or collect through your public forms, booking pages, enquiry forms and events: having the right to collect it, telling them how you use it, and honouring their requests. We process it for you under our Privacy Policy.
• Messages you send. Follow the law when you email, text or call people from ContentPad, including CAN-SPAM, the TCPA and anti-spam laws elsewhere. Do not message people who have not agreed to hear from you.
• Payments you take. If you invoice or charge your own clients through ContentPad, you do so through your own Stripe account under Stripe’s terms. You are the seller: you are responsible for your prices, refunds, taxes and disputes with your clients. We are not a party to those transactions.
• Contracts and e-signatures. Contracts you send through Deal Room are between you and the other party. We provide the tools only and do not give legal advice. You agree that electronic signatures made through the Service are valid and binding to the same extent as handwritten ones.
• Teams and workspaces. Workspace and project owners control who can see shared projects, files and notes. Removing someone from a team or project ends their access to it going forward.
• If you work in someone else’s workspace (as a rep, agent, contractor or employee), the workspace owner and its admins can see the work you do for the team, including calls on team lines and their recordings, transcripts and call notes, your call statistics, deals, and the call lists you work. Records you create for the team belong to the workspace and stay with it when you leave. Your relationship with the workspace owner (pay, commissions, employment) is between you and them; we are not a party to it.
• If you run a workspace, you are responsible for telling the people on your team how you monitor and use their work on ContentPad, and for following employment and privacy laws that apply to you.

7. ContentPad Phone, Call Recording and Call Lists

• Business use. ContentPad Phone lines are for business calls. Numbers are assigned to a workspace by us or its owner, stay with that workspace, and may be reassigned or released when it closes. Use only the caller ID numbers assigned to you; do not spoof or hide who is calling.
• Calling laws are your responsibility. When you call people you must follow the laws that apply to you and to them, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the National Do Not Call Registry and state do-not-call lists, state telemarketing registration and calling-hour rules, and the rules of other countries you call. Do not place calls with prerecorded or artificial voices, or autodialed calls to mobile numbers, without the consent the law requires. Honor every request not to be called again — mark the number “Do not call” in the dialer and it will be blocked.
• Recording, transcription and live coaching. Some states and countries (for example California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania and Washington) require the consent of everyone on a call before it is recorded or listened to. When you record, ContentPad plays a notice that the call is being recorded. Live coaching and its transcript do not play a notice: before you turn on the coach, you must tell the other person and get their consent wherever the law requires it. You are responsible for obtaining any consent the law requires for recording, transcribing or coaching a call.
• Call lists. Call lists provided in Lead Sheets are for business-to-business outreach. Use them only as allowed, check numbers against do-not-call lists where the law requires, and respect the calling windows the dialer enforces. We may block calls that appear to break these rules.
• AI coaching and call notes can be wrong or incomplete. Review notes before you rely on them or copy them anywhere, and never make a promise to a client because the coach suggested it unless it is true.
• Coaching profiles. Upload only decks, documents and websites you have the right to use, and do not put confidential client information in a profile shared with your team unless you are allowed to.
• Not for emergencies. ContentPad Phone is not a replacement for a regular phone for emergency calls. Calls to 911 or other emergency numbers may not connect, or may not send your correct location, especially when calling from a browser. Always keep another way to reach emergency services.
• Quality. Calls depend on your internet connection, device and our carrier. We do not guarantee that every call will connect, be recorded or be transcribed.

8. Your Content and AI Outputs

• You own your content. As between you and us, you keep all rights in what you upload, and, to the extent the law and the model providers’ terms allow, in the outputs you generate. We do not claim ownership of either.
• License to run the Service. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and adapt your content only as needed to run the Service for you, including sending it to the AI providers you choose and showing it to the people you share it with. If you publish content or share it with a public link, you authorize us to show it publicly until you unpublish it.
• Showcases. We will feature your work in ContentPad marketing, the magazine, the directory or the gallery only with your permission.
• No training on your private content. We do not use your private content or outputs to train our own AI models.
• About AI outputs. Outputs can be inaccurate, unexpected, or similar to what others generate, and the law on who owns AI-generated material is still developing. Review outputs before you use them, and make sure your use is lawful.
• Your responsibility. You confirm you have every right, licence and consent needed for what you upload or generate, including the rights of any person whose name, image, likeness or voice appears in it.
• Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

9. Acceptable Use

Do not use the Service to:

• break the law, infringe intellectual property or privacy rights, or defame or harass anyone;
• create, upload or share sexual content involving minors, or any content that exploits or endangers children;
• create sexual or intimate imagery of a real person without their consent;
• clone a voice, or depict a real person’s likeness, without that person’s consent, or impersonate anyone or create deceptive deepfakes, fake endorsements or fraudulent content;
• remove, hide or alter watermarks, credits or rights notices on content that is not yours;
• send spam or unwanted messages, make harassing, abusive or illegal calls, or collect contact details from the Service or connected platforms to build mailing lists;
• record, transcribe or coach a call without the consent the law requires;
• upload malware, probe or break our security, scrape the Service, or use bots to access it except through features we provide;
• get around credit, storage, rate or access limits, resell or share accounts, or reverse-engineer the Service;
• break the rules of any platform you connect (including Google, Meta, TikTok, LinkedIn and the AI providers) or of the AI model you use.

We may remove content and limit, suspend or close accounts that break these rules, and report illegal content to the authorities.

10. Copyright Complaints

If you believe something on the Service infringes your copyright, send a notice to our copyright agent at support@contentpad.io (subject: “Copyright notice”) or by mail to the address below. Include: your contact details; the work you say is infringed; where the material is on the Service (a link); a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for the owner; and your physical or electronic signature. If your content is removed and you believe that was a mistake, you can send a counter-notice. A counter-notice must include your contact details, the removed material and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake, your consent to the jurisdiction of the federal courts for your district (or New York County if you are outside the U.S.), and your signature. In appropriate circumstances we close the accounts of repeat infringers.

11. Third-Party Services

The Service works with third parties such as Google, Meta, TikTok, LinkedIn, Stripe, Notion, Eventbrite, Kick, our telephone carrier Telnyx, and AI model providers. Your use of them is governed by their own terms and privacy policies, they may change or withdraw what they offer, and we are not responsible for them. Connecting an account lets us access only the data described in our Privacy Policy, and you can disconnect at any time.

12. Our Intellectual Property

The Service, including its software, design, templates, characters, games and branding (including “ContentPad” and “CPD Blackbook”), belongs to us or our licensors. These Terms give you a personal, non-transferable right to use the Service as intended while your account is in good standing. They do not give you any right to our trademarks or to copy, sell or create competing products from the Service.

13. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that content will never be lost, or that outputs, intelligence, market data or advertising will produce any particular result. Keep your own copies of important files. Nothing in the Service is legal, financial, tax or investment advice.

14. Limitation of Liability

To the fullest extent the law allows, neither we nor our officers, employees or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim and one hundred U.S. dollars. Some places do not allow these limits, so they apply to you only as far as the law permits.

15. Indemnity

You will defend and indemnify us against claims, losses and costs (including reasonable legal fees) arising from your content, your use of the Service, your dealings with your own clients and contacts, or your breach of these Terms or anyone’s rights.

16. Suspension and Termination

You can stop using the Service and close your account at any time. We may suspend or end your access if you break these Terms, fail to pay, create risk or legal exposure for us or others, or if we stop offering the Service, and we will give notice where reasonable. When your account ends, your right to use the Service stops and we handle your data as our Privacy Policy describes; you can ask to export your content before you close your account. Sections that by their nature should survive, including 3 (for amounts owed), 6, 7 and 8 through 18, will survive.

17. Disputes and Governing Law

Before filing any claim, please contact us at support@contentpad.io and give us 30 days to try to resolve it informally. These Terms are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be decided exclusively by the state or federal courts located in New York County, New York, and you and we consent to their jurisdiction. Either party may bring a claim in small-claims court if it qualifies.

18. General

We may update these Terms. We will post the new version here and update the date above, and if a change is material we will tell you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the change. These Terms, our Privacy Policy and any engagement documents described in section 5 are the whole agreement between us about the Service. If any part is unenforceable, the rest stays in effect. Failing to enforce a term is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets. We are not liable for delays caused by events beyond our reasonable control. Notices to you may be sent by email or in the app.

19. Contact

ContentPad and CPD Blackbook are trading names of CPD Blackbook Advisors Inc.

CPD Blackbook Advisors Inc.
2 Park Avenue, Floor 20
New York, NY 10016
United States
Email: support@contentpad.io
Phone: (646) 347-8106